Excel Exports contain HTML encoding - How to avoid?

Mads Pedersen

February 28, 2023 07:31

When exporting to Excel the field ‘msg’ contains the same HTML encoding as the GUI.

This is how some example data are shown in the GUI:

This is how the Excel Speadsheet looks like for the same data:

This is the sourcecode for the tabel in the GUI, which shows that it contain the same html <span> tags:

Is it possible to get the Excel Export without html encoding in the msg field?

Perhaps it could be an option to enable/disable html <tags> in exports in the preferences menu?

Date Votes

CSO Integrations February 28, 2023 16:32

Hi @Mads Pedersen , let me open a ticket for you on this :)

Mads Pedersen March 02, 2023 13:21

Hi Cintia

Thank you for opening a ticket for me.

I am not able to access the ticket.

Oops
The page you were looking for doesn't exist
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CSO Integrations March 02, 2023 13:22

Hi Mads,

That is strange, let me tag you in the ticket once again in Zendesk.

Mads Pedersen March 02, 2023 13:23

CSO Integrations March 02, 2023 13:26

@Mads Pedersen just sent you an email with the ticket link as well.

Mads Pedersen March 02, 2023 13:30

Still no luck. I am logged in to the portal https://servicedesk.logpoint.com/

Mads Pedersen March 02, 2023 13:35

Now it works! Thx

CSO Integrations March 02, 2023 13:35

I opened a brand new ticket for you with the same topic, please let me know if it works now. :)

Mads Pedersen March 03, 2023 05:28

The issue was resolved by doing a CTRL+F5 reload of the Logpoint UI.

I use version 7.1.3 My browser must have used old versions of the adjacent files (.js etc)

CSO Integrations March 03, 2023 08:51

Thank you for sharing, Mads :) !

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