Doing this requires root privileges on the end system and it is possible to do this with either a support or a partner account on the logpoint system in question.
We maintain a “user” collection in our mongodb table. So once you have access to the mongo shell, you can run the following command to reset the user credentials to the default password that you get when you install logpoint for the first time.
db.user.update({"username":"admin"}, {$set:{"password": "pbkdf2:sha1:1000$T9AiW2h0$e57c2bbf4a1ad96df624c4bfe6f4d69183cd7485", "locked": false, "failed_login_count": 0}})
Doing so will reset your admin account if locked, and reset the login counts to zero.
The password you need to supply after doing this is the default password for the admin user.
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