For security reasons, user creation in the Logpoint Service Desk is controlled by Logpoint. The user of Logpoint Service Desk also gives permission to authenticate in other Logpoint resources such as Documentation portal, License portal or Ideas portal.
If someone within your organization already has access to the Service Desk
1. Any user in your organization that already has access to the Service Desk submits a ticket to Logpoint support.
2. Support creates the user for you.
If you are a new customer/Partner
1. Contact your local LogPoint sales representative for information. They should contact us to get you started on the Service Desk.
When user is created
Whenever user is created, they will receive an invitation e-mail from @logpoint.com address to create a password for their new account at Logpoint Service Desk. After following an activation link and setting the password, the new user will be ready to go.
Deleting users
We highly encourage you to keep the user list for your organization updated, so employees that changed job etc. no longer have access to the Logpoint Service Desk. If a user has to be deleted from the support portal, please contact Logpoint Support as described at Support Overview.
Hi Nicolai,
Can I see tickets issued by my colleague ?
Regards,
Kaz
Hi Kaz.
If setup in the right way you will be able to see all tickets from your organization. Please open a ticket and then Support will help you.
Regards,
Brian Hansen
Customer & Partner Success
Hi Brian,
Currently I cannot see other tickets from our company.
I will open a ticket.
Regards,
Kaz