For security reasons, user creation in the Service Desk is controlled by Logpoint. The user of Logpoint Service Desk also gives permission to authenticate in other Logpoint resources such as Doc portal, Community, Ideas portal.
If someone within your organization already has access to the Service Desk
1. Any user in your organization that already has access to the Service Desk submits a ticket to LogPoint support.
2. Support creates the user for you.
If you are a new customer/Partner
1. Contact your local LogPoint sales representative for information. They should contact us to get you started on the Service Desk.
We highly encourage you to keep the user list for your organization updated, so employees that changed job etc. no longer have access to the Service Desk. If a user has to be deleted from the support portal, please email firstname.lastname@example.org