Logo
Resources
Documentation Portal Ideas Portal Logpoint Academy License Portal
Resources
Documentation Portal Ideas Portal Logpoint Academy License Portal
Sign in
  1. Logpoint Service Desk
  2. Products Hub
  3. Known Issues

Adding a custom certificate removes agents from their agent groups causing log loss.

Avatar Prithul Pokhrel
March 25, 2025 05:52
Follow

Reference ID: EDR-2806

Date Published: Jan 28, 2025

Affected Product: AgentX Manager

Affected Versions: v1.5.0

Fix Version : v1.6.0

Description: 

Adding a custom certificate removes agents from their agent groups and re-assigns them after a delay. Logs received during this delay are unlabeled, causing log loss.

Workaround:

1. Go to Settings >> Configuration. Click AgentX. 
2. Click Certificate. 
3. Generate an SSL certificate and download it.
4. Copy the certificates from the downloaded .zip file to the ‘\cert’ folder in the AgentX directory on Windows or Debian.
5. Restart Windows or Debian clients. 
6. To restart AgentX Manager, contact support

Status: Fixed

 

Support:

If you have any questions or require assistance, create a support ticket.

 

Comments

Article is closed for comments.

Related articles

  • Logpoint Agent (Centralized)
  • Logpoint Agent (Standalone)
  • AgentX installation failed when changing the value of the custom Osquery field.
  • Support Overview
  • During the upgrade to v1.4.1, logpoints in distributed mode are disconnected
Was this article helpful?
0 out of 0 found this helpful
Important Information
By clicking “I Agree & Download”, you confirm that you have reviewed the prerequisites and key information for Logpoint version 7.8.0. You acknowledge that this version requires firewall port 8443 to be opened in environments where a firewall exists between distributed Logpoint components (for example, between nodes or collectors). Failure to apply the required firewall changes may impact system functionality.
For more details, please review the following article:
https://servicedesk.logpoint.com/hc/en-us/articles/33742792586653-Change-in-LP-LP-Communication-Firewall-Requirement-from-7-8-0

Please ensure that all prerequisite requirements are met before proceeding with this installation or upgrade.
Cancel I Agree & Download
Privacy policy    EULA    Terms of service   
Copyright © , Logpoint. All rights reserved.

Note: We use cookies that are essential for the smooth functioning of our website.