Priority Access guidelines

Overview

The Priority Access is part of Logpoint’s structured release lifecycle, designed to ensure product quality, usability, and customer-centric development. This program allows selected customers to test unreleased features, versions, and products before they reach general availability. Participants provide valuable feedback that helps shape the future of Logpoint’s security operations solutions.

Release Lifecycle Phases Overview

The release is finalized by the development team. Internal technical teams conduct rigorous testing. Bugs and usability issues are identified and resolved.	Selected customers receive early access to the release. Participants test the software in real-world environments. Feedback is collected to guide final improvements. Performance and usage metrics are monitored.	The release is finalized based on customer feedback. The product becomes available to all customers and partners.

Release Readiness

All Priority Access releases have undergone thorough internal testing during the Internal Preview phase. While not yet generally available, these releases are considered stable and secure for testing in production-like environments.

Scope of Testing

You will only be invited to check releases that align with your business needs e.g. having a new functionality exactly suitable for your project. Priority access feedback typically focuses on:

• Validating new functionalities.
• Ensuring compatibility with existing workflows.
• Identifying usability improvements.

What’s in it for me?

Your feedback is invaluable. It helps us identify what to improve, and we want to thank you by offering you hyper care support. This way, you can test our software releases knowing we got your back at all times.

Not only will you get early access to products and functionalities before anyone else, but also our dedicated Support team will be there for you. They will be on standby to provide assistance and address any queries or concerns during the testing phase at no extra cost.

Summary of the advantages of priority access:

• Early access to new features and products.
• Influence over product development.
• Hyper Care Support during the testing phase meaning high priority treatment for all support tickets related to Priority Access build - with direct involvement of the engineering teams
• Enhanced collaboration with Logpoint’s product and support teams