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SFTP-based Backup and Restore fail even when the public key is correctly configured

Avatar Kripa Thapa
February 02, 2026 04:20
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Reference: LP-70430

Date Published: 2026-01-27

Affected Product: Logpoint

Affected Version: v7.8.3

Fix Version: v7.8.4

Description:

After upgrading to Logpoint v7.8.3, SFTP-based Backup and Restore fail even when the public key is correctly configured.

This behavior is due to enhanced appliance hardening introduced in v7.8.3, which disabled a service account used for SFTP transfers. As a result, backups are successfully created and stored locally, but the transfer to the remote SFTP server fails.

Workaround:

Use NFS for backup, or Contact Support

Support

If you have any questions or require assistance, create a support ticket.

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